99xq's Terms & Conditions — Please read before use

These Terms & Conditions apply to the use of the 99xq platform and all associated services. By creating an account or using the platform, you are automatically considered to have read and accepted these terms. It is therefore strongly advised that you read this document carefully before registering.

99xq is an internationally licensed online gaming and betting platform serving users in Bangladesh and other countries. By using our services, you acknowledge that it is your sole responsibility to verify whether online gaming or betting is legally permitted in your jurisdiction.

To use 99xq's services, you must: (a) be at least 18 years of age; (b) open an account using your own valid information; (c) be the sole user of your account; and (d) comply with all applicable laws in your country.

To register on 99xq, you must provide accurate and complete personal information. If an account is created using false or misleading details, 99xq reserves the right to close that account and forfeit any associated balance.

• Single Account Policy: Only one account is permitted per individual, household, device, IP address, or payment method.
• Identity Verification (KYC): To make a withdrawal or place bets above a certain amount, you will need to verify your identity using a national ID card or passport.
• Age Verification: 99xq may request proof of age documentation at any time. Your account may be restricted until verification is complete.
• Account Sharing Prohibited: Allowing anyone else to access or use your account is strictly prohibited.
• Information Update: You must notify 99xq immediately if any of your personal details change.

The email address and phone number you provide at registration will be used for communication and verification purposes. It is your responsibility to keep your account password strong and confidential. If you lose your password or suspect unauthorized access, contact 99xq Support immediately.

Deposits on 99xq can be made via bKash, Nagad, Rocket, and other payment methods. All transactions are processed through secure, encrypted channels. Deposits are generally instant, though minor delays may occur with certain methods.

• Minimum Deposit: Each payment method has a specified minimum deposit amount. Current limits are available on the Cashier page.
• Withdrawal Verification: KYC verification must be completed before your first withdrawal. Additional verification may be required for first-time withdrawals.
• Withdrawal via Same Method: Withdrawals are generally processed using the same method used for the original deposit.
• Processing Time: Withdrawals are typically processed within 1–24 hours. In some cases, it may take up to 72 hours.
• Third-Party Payments Prohibited: Deposits and withdrawals must not be made using another person's payment account.
• Anti-Money Laundering: 99xq strictly adheres to AML (Anti-Money Laundering) policy. Any suspicious transactions will be investigated.

All betting and gaming activities on 99xq are governed by these Terms & Conditions. Individual games or betting markets may have their own additional rules, which will be stated on the relevant game or market page.

• Bet Finality: Once a bet is confirmed, it cannot be cancelled or changed unless 99xq grants an exception for a specific reason.
• Erroneous Odds: If incorrect odds are offered due to a technical error or obvious mistake, 99xq reserves the right to void the affected bets.
• Match Fixing: If match-fixing or event manipulation is suspected, 99xq reserves the right to suspend or void the relevant bets.
• Live Betting: There may be delays in Live Betting. 99xq is not responsible for bets lost due to connectivity issues.
• Maximum Win Limit: A maximum payout limit applies to each game and market. If winnings exceed this limit, only the capped amount will be paid out.
• RNG Games: Slots and other RNG games produce entirely random outcomes, verified by independent auditors.

99xq reserves the right to monitor the betting patterns of any user. Accounts found engaging in unusual betting behavior, arbitrage betting, or attempting to exploit system loopholes may be restricted or permanently closed.

99xq regularly offers a variety of bonuses and promotional deals. All bonuses are subject to specific terms and conditions, and may be forfeited if those conditions are not met. Please use bonuses in accordance with 99xq's Terms & Conditions.

• Wagering Requirement: Most bonuses require a specified wagering amount before a withdrawal can be made. The wagering requirements for each bonus are stated separately.
• Bonus Expiry: Every bonus has an expiry date. Any unused bonus will be forfeited once it expires.
• Bonuses on Multiple Accounts Prohibited: If the same person attempts to claim bonuses through multiple accounts, all bonuses will be cancelled.
• Game-Specific Bonuses: Some bonuses are only valid for use on specific games and cannot be applied to others.
• Bonus Withdrawal: 99xq reserves the right to cancel or modify any promotion at any time.

99xq is deeply committed to responsible gaming. We want every member to enjoy gaming in a healthy and positive way. If gaming ever becomes a problem, please don't hesitate to seek help.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You may choose to temporarily or permanently close your account at any time.
• Reality Check: The app will periodically remind you how long you have been playing.
• Minor Protection: Enable parental controls if children or teenagers have access to your device.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Page View and get support.

99xq reserves the right to temporarily or permanently suspend any account for the following reasons:

• Creating or operating multiple accounts
• Registering with a false or fictitious identity
• Fraudulent Activity or System Manipulation
• Bonus Abuse or Arbitrage Betting
• Money Laundering or Suspicious Financial Activity
• Harassing or inappropriate behavior toward other users
• Receipt of a legal order from authorities

If an account is closed, any remaining balance will either be returned or forfeited depending on the circumstances. You may also request to close your account at any time.

99xq takes the privacy of your personal information very seriously. We never sell your data to third parties. Your information is used solely for service delivery, identity verification, and legal compliance.

For more details, visit our Privacy Policy Please read. The Privacy Policy forms an integral part of these Terms & Conditions.

99xq is not liable for any losses resulting from technical issues, internet disruptions, third-party service failures, or other circumstances beyond our control. While we make every effort to maintain uninterrupted service, 100% uptime cannot be guaranteed.

• Indirect Damages: 99xq is not liable for any business losses, loss of profit, or indirect damages of any kind.
• Third-Party Services: 99xq is not liable for failures by payment gateways or any other third-party services.
• Force Majeure: 99xq is not liable for service interruptions caused by natural disasters, war, government restrictions, or other events beyond its control.
• User Error: 99xq will not compensate for losses resulting from incorrect information, mistaken bets, or the user's own negligence.

In all circumstances, 99xq's maximum liability will be limited to the amount of your most recent deposit.

For any complaints or disputes, please contact 99xq's customer support team in the first instance. We are committed to resolving all issues promptly and fairly. You can expect an initial response within 7 business days of submitting your complaint.

• Live Chat: Get instant help via 24/7 Live Chat support.
• Email Support: Email us at [email protected]. You can typically expect a response within 24 hours.
• FAQ: For answers to common questions FAQ Page View.
• Dispute Resolution: If a dispute cannot be resolved through mutual agreement, it will be settled through independent arbitration.